RESUME

Creative Marketing Director | Brand Strategist | UX & Business Growth expert
Salt Lake City, UT | sienawanlass@gmail.com | 801-910-3938

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siena wanlass

Dynamic and results-oriented Marketing Director with over 15 years of experience leading cross-functional marketing initiatives, executing strategic brand campaigns, and scaling operational systems. Proven expertise in directing creative teams, managing multimillion-dollar campaigns, and leveraging market research, automation, and content systems to drive growth. Exceptional communicator with a strong foundation in psychology, human factors engineering, and consumer behavior. Committed to delivering high-impact solutions in fast-paced, mission-driven environments.

Below is a detailed view of my career journey, with results-driven leadership across both creative and analytical domains.

High-Level Brand strategy & Growth

  • Salt Lake City, UT | June 2010 to May 2025

    • Led the end-to-end development of CarSoldForCash.com’s brand and marketing strategy, driving exponential business growth.

    • Brand Strategy & Market Expansion: Conceptualized and executed a comprehensive branding and marketing strategy from the ground up, more than doubling company revenue within a year.

    • Digital Presence & Performance Marketing: Spearheaded the development of the company’s website and online advertising infrastructure, collaborating with designers and ad agencies to establish a high-impact, conversion-driven digital presence.

    • Customer Acquisition & Revenue Optimization: Integrated CRM, lead submission, and SEO strategies to enhance customer engagement, streamline workflows, and maximize ROI on paid search advertising.

    • Scalable Growth & Operational Efficiency: Developed and implemented data-driven marketing processes that increased lead quality, customer satisfaction, and operational efficiency, positioning the company as a market leader in the cash-for-cars space.

    Key Results:

    • ️ Tripled company revenue within 12 months.

    • ️ Established a strong, scalable online brand presence from the ground up.

    • ️ Optimized customer management and lead generation systems to enhance efficiency and profitability.

  • Salt Lake City, UT | October 2008 to March 2012

    • Led a company-wide rebrand and market positioning strategy that contributed to the first profitable quarters in Groove Satellite & Entertainment’s history.

    • Brand Strategy & Market Positioning: Developed and executed a high-impact rebrand and positioning strategy, enhancing advertising, sales, and partnership efforts to drive record-breaking revenue growth.

    • Multi-Channel Marketing Leadership: Managed website design, online advertising, radio, billboards, bus wrap advertising, sales kiosks, sponsorships, and promotional events, ensuring brand consistency and audience engagement across all platforms.

    • Strategic Partnerships & Co-Branding: Spearheaded high-profile partnerships and promotional collaborations with major organizations, including:

    • ️ Utah Jazz (NBA)

    • ️ Boise State University

    • ️ Larry H. Miller Group

    • Megaplex Theaters

    • ️ Tour of Utah

    • ️ Dish Network & DIRECTV

    • ️ Furniture Warehouse

    • Experiential & Retail Branding: Designed and managed immersive brand activation spaces, such as:

    • Groove Lounge at Energy Solutions Arena (Now Delta Center)

    • Groove Megaplex VIP Lounge & Theater

    • Furniture Warehouse Home Theater Retail Space

    Key Achievements:

    • ️ Executed a brand transformation that led to the company’s first profitable quarters.

    • ️ Secured and managed high-value partnerships that enhanced brand visibility and credibility.

    • ️ Orchestrated large-scale marketing campaigns that drove engagement and market expansion.

  • Salt Lake City, UT | August 2012 to July 2013

    • Led high-level brand strategy and marketing initiatives for domestic and international clients with expansive online audiences, driving growth, engagement, and revenue expansion.

    • Brand Strategy & Market Growth: Provided strategic brand direction, consultation, and positioning for businesses seeking new market opportunities and digital expansion.

    • Multi-Channel Marketing Leadership: Directed cross-functional marketing initiatives across affiliate sales, social media, sponsored content, and digital advertising, ensuring cohesive and high-impact brand execution.

    • UX & Conversion Optimization: Developed an innovative UX analysis and grading system to evaluate client websites and digital media performance, improving user experience, engagement, and conversion rates.

    • Team Leadership & Cross-Department Coordination: Collaborated with designers, developers, and marketing strategists to create data-driven, customer-centric marketing campaigns that maximized ROI.

    Key Achievements:

    • ️ Consulted on brand positioning and market strategy for major clients with large digital footprints.

    • ️ Designed a UX review and grading system that provided actionable insights for optimizing client websites.

    • ️ Spearheaded growth marketing initiatives that enhanced brand visibility, audience engagement, and revenue potential. text goes here

  • Independent | January 2005 to Present

    • Advises mission-driven startups and growth-focused brands on brand strategy, content systems, and market positioning.

    • Develops and implements scalable backend marketing operations, including referral funnels, lead nurturing, and webinar infrastructure.

    • Specializes in brand voice development, strategic messaging, and consumer psychology integration.

    • Led the creative direction, scripting, and production of high-impact campaigns for digital and social platforms.

    • Supports clients in refining brand architecture, launch strategies, and consumer engagement models to increase visibility and drive conversion.

Human Behavior + UX Insight

  • Salt Lake City, UT | January 2014 to October 2014

    Advanced research in human cognition, decision-making, and automation, specializing in human factors psychology and automated driving systems.

    • Cognitive Science & Automation Research: Conducted in-depth research on human memory, cognition, and decision-making in automated environments.

    • Cutting-Edge Technology & Experimental Methods: Utilized EEG and eye-tracking technology to analyze cognitive load, attention, and human interaction with automation.

    • Published Research Contribution: Submitted a thesis on heuristics, decision-making, and automation for future inclusion in Dr. Frank Drews’ Human Factors publication.

    • High-Impact Research Collaborations: Assisted in AAA-funded Automated Driving Research Laboratories under Dr. Frank Drews and Dr. David Strayer, contributing to industry-leading studies on human interaction with autonomous systems.

    Key Achievements:

    • ️ Conducted advanced research on cognitive load, automation, and human decision-making.

    • ️ Developed expertise in EEG and eye-tracking technology for human factors analysis.

    • ️ Contributed to a thesis for future publishing in a leading human factors research book.

    • ️ Worked in cutting-edge automated driving research labs with renowned cognitive psychologists.

creative & Aesthetic Direction

  • Salt Lake City, UT | July 2006 to October 2007

    • Drove high-level fashion buying, celebrity trend forecasting, and wholesale strategy for a rapidly growing e-commerce retailer.

    • Celebrity Trend Analysis & Market Research: Identified and analyzed emerging celebrity fashion trends to curate high-demand, trend-forward product selections for the brand.

    • Wholesale Buying & Vendor Negotiations: Led strategic product sourcing by attending industry conventions, negotiating wholesale deals, and forecasting inventory needs to align with market demand and celebrity influence.

    • Brand Growth & Competitive Strategy: Developed high-impact buying strategies that positioned ShopJuicy.com as a go-to destination for celebrity-inspired fashion.

    • Retail Merchandising & Product Curation: Created trend-driven collections that capitalized on celebrity influence, red carpet trends, and pop culture moments to maximize sales and brand engagement.

    Key Achievements:

    • ️ Pioneered the role of "Celebrity Fashion Researcher" to bridge the gap between Hollywood trends and retail strategy.

    • ️ Sourced and curated top-selling celebrity-inspired fashion pieces that elevated brand identity and revenue.

    • ️ Negotiated key wholesale deals and managed vendor relationships to drive inventory profitability.

  • Orem, UT | April 2008 to March 2010

    • Award-Winning Makeup Artist & Personal Stylist specializing in high-end beauty, luxury cosmetics, and personalized shopping experiences.

    • Luxury Beauty & High-Impact Branding: Represented MAC Cosmetics and Nordstrom’s prestige beauty division, delivering top-tier makeup artistry, skincare consultations, and personal styling services.

    • Personal Shopping & VIP Client Services: Provided personalized beauty and wardrobe styling for high-profile clients, curating luxury makeup and fashion recommendations tailored to individual needs.

    • Event & Runway Experience: Designed and executed editorial, runway, and event makeup for special occasions, brand campaigns, and corporate collaborations.

    • Award-Winning Creativity & Innovation: Recognized as Most Creative Makeup Artist in the Region, showcasing trendsetting techniques and groundbreaking artistry in luxury beauty.

    Key Achievements:

    • ️ Awarded “Most Creative Makeup Artist” in the region for innovative artistry and industry-leading techniques.

    • ️ Built a loyal clientele through high-touch personal styling, luxury shopping experiences, and customized beauty consultations.

    • ️ Elevated the in-store brand experience, increasing product sales and customer satisfaction through tailored beauty and fashion services.

Business Foundations & Sales Strategy

  • Salt Lake City, UT | February 2007 to December 2007

    • Managed high-pressure bridal sales, client relationships, and executive-level projects in a fast-paced, luxury retail environment.

    • Bridal & Retail Client Management: Provided white-glove service to bridal retailers and their clients, ensuring seamless order fulfillment, issue resolution, and top-tier customer experience.

    • Executive-Level Project Support: Regularly assisted the CEO and executive team with exclusive, high-impact projects, reinforcing trust and leadership in high-stakes situations.

    • Customer Retention & Relationship Tools: Designed and implemented client relationship tools to enhance customer retention, satisfaction, and repeat business.

    • Industry Trade Show & Fashion Event Management: Represented Raylia Designs at major industry trade shows and fashion events, supporting the executive sales team, managing retail client experiences, and coordinating talent interactions.

    • Operations & Communication Leadership: Managed the company’s email inbox single-handedly, ensuring timely, professional, and effective communication across all business operations.

    Key Achievements:

    • ️ Trusted by the CEO & Executive Team to manage high-priority projects.

    • ️ Developed client retention strategies that enhanced customer loyalty.

    • ️ Led on-site support at major industry events, elevating brand presence and client engagement.

  • Salt Lake City, UT | May 2005 to February 2006

    • Developed and executed the national Artist Endorsement Program that transformed the company’s financial trajectory, enabling it to pay off its manufacturers and close without major financial struggles.

    • Artist Relations & Endorsement Strategy: Designed and led the Artist Endorsement Program, developing application processes, contact procedures, and strategic partnerships that positioned Knucklehead Guitar Strings as a go-to brand for professional musicians.

    • Retail & Wholesale Sales Expansion: Conducted outbound sales to music shops and retailers, securing new distribution channels and high-value retail accounts to expand brand reach and revenue.

    • Sales & Brand Management: Maintained consistent outbound communication with hundreds of bands and retail partners, ensuring brand visibility, artist loyalty, and sales growth.

    • Executive-Level Impact: Created a scalable artist endorsement strategy that directly contributed to the company’s ability to resolve financial obligations and exit the market without major losses.

    Key Achievements:

    • ️ Promoted to Artist Endorsement Manager after successfully expanding program reach.

    • ️ Transformed the Artist Endorsement Program into a profitable success, securing key artist partnerships.

    • ️ Developed a strategic sales and endorsement model that enabled the company to settle debts and close on solid financial footing.

  • Logan, UT | August 2004 to May 2005

    • Delivered top-tier technical support and customer service, earning a 100% score on randomized recorded performance reviews—the first representative to achieve this in the manager’s leadership experience.

    • Customer Experience & Technical Troubleshooting: Provided expert-level support for ICON Health & Fitness products, assisting customers with technical troubleshooting, product guidance, and issue resolution.

    • Performance Excellence & Quality Assurance: Achieved a perfect 100% score on randomized performance reviews, setting a new benchmark for customer service excellence within the company.

    • Communication & Problem-Solving: Consistently maintained exceptional customer satisfaction ratings through clear, solution-oriented communication and technical expertise.

    Key Achievements:

    • ️ First representative in manager’s experience to score 100% on all recorded QA performance reviews.

    • ️ Provided exceptional customer experiences, reinforcing ICON Health & Fitness’s reputation for top-tier service.

    • ️ Demonstrated rapid problem-solving and technical proficiency, improving customer satisfaction and retention.

EDUCATION & CERTIFICATIONS

B.S. Psychology – University of Utah (2014)

Post-Graduate Certification – Human Factors & Engineering

Certified Media Makeup Artist – Media Makeup Academy (2005)